Call 01253 501164 for registered patients or 111 for non-registered patients.
We are a ground floor surgery which can be accessed by wheelchair; we do not have an accessible toilet as this is on the next level. Please use doorbell outside the practice if needing assistance on entry, There are no steps to the practice. Parking is available on the road outside the practice on first come first serve basis. Hearing loop available at reception.
Why we have this Policy.
At our practice we will endeavour to manage our appointments system to avoid delays in appointment times and minimise loss of surgery time through cancellations and failed appointments.
In this practice we:
Communicate with patients in a courteous, friendly, professional manner.
Make sure that patients receive full information about our services, their treatment, and its cost.
Ensure that patients should have to wait no longer than 10 minutes to be seen. Where there is a further delay, we will explain the reasons.
Remind patients of their appointment by phone, email and by text.
Provide as much notice as possible when appointments need to be changed or cancelled and explain the reasons when possible.
In return, we would like you to:
Participate in your dental treatment, particularly any advice about prevention and diet that we have asked you to continue at home.
Arrive on time for your appointment, if running more than 10 minutes late we may be unable to see you. We ask that you contact the practice as soon as possible. Failed to attend charges may be applicable.
Give the practice at least 48 hours notice if you are unable to keep your appointment via phone, answer machine message or email. Failure to do so may result in a failed to attend/short notice cancellation charge.
Advise us of any changes to your contact details (address, telephone numbers, email) to help us keep our records up to date and ensure that we can contact you.